Hertfordshire Domestic Abuse Helpline

Herts Domestic Abuse Helpline is a free, confidential support and signposting service for anyone affected by domestic abuse across Hertfordshire. We provide a safe, non-judgemental space for victim-survivors, as well as professionals, family members and friends seeking advice and guidance.

Since becoming a registered charity over 20 years ago, we have supported more than 40,000 people across the county, helping individuals take their first steps towards safety, recovery and specialist support.

In 2025/26 alone, our telephone Helpline supported 890 people, responded to a further 266 enquiries by email, and our website which holds resources, blog posts, multilingual support and live web chat, received more than 21,000 visits, demonstrating the continued demand for accessible information and guidance. Every conversation matters. Research shows that even brief, compassionate contact can reduce emotional distress and help individuals feel heard, believed and better able to access ongoing support.

Alongside delivering our frontline Helpline, we work collaboratively with statutory, voluntary and community organisations across Hertfordshire to ensure people receive the right support at the right time. We also raise awareness of domestic abuse through education, community engagement and workplace initiatives, helping individuals recognise the signs of abuse and know where to turn for help.

Our work is delivered by a dedicated team of trained staff and volunteers who provide a compassionate, trauma-informed response to every person who contacts us. Together, we are working towards a Hertfordshire where everyone affected by domestic abuse can access help, be heard without judgement, and live free from abuse.